Frequently Asked Questions
Who qualifies for home health services?
In order to receive home care services, you must be under the care of a doctor who must write an order for home health services (ie, your care must require the need of a nurse or therapist). Also, your care needs must be short term, not long term or continuous. Finally, your ability to leave your home must be limited and require considerable effort.
How soon can services be started?
Services generally start within 24 hours of initial contact, as long as a doctor’s order is available.
Will my doctor be kept informed of my progress?
Yes. Your home health care team includes staff who will be visiting and providing direct care to you as well as a host of support staff at the home health office--all of whom work collaboratively with your doctor to plan, monitor, and evaluate the outcomes of your care. In this way, your progress can be assessed regularly and your treatment plans can be modified as needed, assuring you the delivery of appropriate care.
How are billing issues addressed?
Most major insurance plans, Medicare, and/or Medicaid provide coverage of home care, home infusion therapy, and hospice services. For your convenience, our staff will contact your insurance carrier to determine your exact coverage. You will be informed of the extent of this coverage and any potential financial liability before services begin.
